Commercial Operations Coordinator

1 week ago

Brisbane, Queensland, Australia beBeeAssessing Full time $75,000 - $100,000
Job Description

Manage assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering outstanding customer service.

About The Role

You will play a critical role in getting customers back on the road by ensuring operational efficiency while supporting internal stakeholders and customers directly. You will coordinate assessments and towing, manage claim costs, and proactively support customers, intermediaries, and suppliers with a focus on delivering a seamless and empathetic experience.

Key Responsibilities
  • Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise.
  • Coordinate and oversee towing operations, negotiating and managing towing and storage costs.
  • Identify and communicate risks or sensitive claims to ensure the right assessor is allocated.
Customer Service & Relationship Management
  • Manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims.
  • Keep customers, intermediaries, and stakeholders informed of claim progress.
  • Prepare correspondence, manage issues and complaints, and maintain a proactive customer-focused approach.
Claims Management
  • Gather and interpret information for claims and make appropriate decisions.
  • Create and manage action plans for claim fulfilment.
  • Select service providers and manage service delivery, recording accurate claim information in the system.
Why This Opportunity Is Attractive
  • When you join our team, you're not just taking on a job - you're embarking on a career with a company that values your growth, well-being, and success.

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