Pet Care Site Operations Lead

3 days ago


Melbourne, Victoria, Australia beBeeOperations Full time $63,000 - $84,000

We are seeking a highly skilled and dedicated Site Operations Manager to join our team. As a Site Operations Manager, you will be responsible for the overall leadership and performance of our site. This role requires a unique blend of hands-on pet care experience, strategic leadership, people management, and business operations.

The ideal candidate will have previous experience leading a team of people and managing site-based operations. You will also possess excellent communication skills, proven experience providing exceptional customer service, and a passion for problem solving and attention to detail.

Your key responsibilities will include:

  • Leading, training, and inspiring a high-performing team to provide best-in-class pet care
  • Working in the day-to-day operations of the site, including managing site cleanliness, safety protocols, and emergency procedures
  • Overseeing customer service, ensuring positive experiences and efficient bookings
  • Monitoring and driving site financial performance, optimising bookings and profitability
  • Handling pet health concerns, incidents, and ensuring clear communication with pet owners

In return, you will enjoy access to support functions within our Head Office and the opportunity to work in a fast-paced environment. We offer competitive benefits and a dynamic work culture that values collaboration, innovation, and continuous improvement.

To succeed in this role, you will need to be a quick learner, willing to get your hands dirty with on-the-job experience, and able to maintain a cool head under pressure. If you have a passion for pet care, a customer-first mindset, and a willingness to learn and grow, we encourage you to apply.



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