Customer Service Director
2 weeks ago
About the Role
We are seeking an experienced Customer Service Director to lead our retail teams and drive exceptional customer experiences across our stores.
Key Responsibilities
- Coaching, leading, and developing large teams (100+) to achieve operational and commercial targets
- Working closely with Store Managers to ensure key commercial targets are met or exceeded
- Maintaining high standards of visual merchandising, safety, compliance, and auditing within stores
- Driving a one-team culture that prioritizes team members' health, safety, and wellbeing
- Fostering customer obsession and continuous learning to better understand diverse customer needs
About You
You will have proven experience working in fast-paced, complex environments and possess excellent leadership, coaching, and communication skills. Your ability to inspire and motivate teams will be essential in driving exceptional customer experiences.
What's In It for You?
- A competitive estimated salary of AU$120,000 per annum, reflecting your value to our business
- A 5% discount on all supermarket and liquor purchases online and in-store
- Recognition and rewards through our digital platform, 'mythanks'
- Novated car leases and opportunities for learning and development
- Paid parental leave and investment in your future through our annual team member share plan offer
Our Commitment
Coles is committed to creating a safe and respectful workplace that values diversity, inclusivity, and employee well-being. We encourage applications from people of all ages, cultures, abilities, sexual orientations, and gender identities.
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