Customer Service Director

2 weeks ago


Mayfield, Australia Coles Full time

About the Role


We are seeking an experienced Customer Service Director to lead our retail teams and drive exceptional customer experiences across our stores.


Key Responsibilities



  • Coaching, leading, and developing large teams (100+) to achieve operational and commercial targets
  • Working closely with Store Managers to ensure key commercial targets are met or exceeded
  • Maintaining high standards of visual merchandising, safety, compliance, and auditing within stores
  • Driving a one-team culture that prioritizes team members' health, safety, and wellbeing
  • Fostering customer obsession and continuous learning to better understand diverse customer needs

About You


You will have proven experience working in fast-paced, complex environments and possess excellent leadership, coaching, and communication skills. Your ability to inspire and motivate teams will be essential in driving exceptional customer experiences.


What's In It for You?



  • A competitive estimated salary of AU$120,000 per annum, reflecting your value to our business
  • A 5% discount on all supermarket and liquor purchases online and in-store
  • Recognition and rewards through our digital platform, 'mythanks'
  • Novated car leases and opportunities for learning and development
  • Paid parental leave and investment in your future through our annual team member share plan offer

Our Commitment


Coles is committed to creating a safe and respectful workplace that values diversity, inclusivity, and employee well-being. We encourage applications from people of all ages, cultures, abilities, sexual orientations, and gender identities.



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