Customer Service Liaison for Vulnerable Populations

4 days ago


Mayfield West, New South Wales, Australia Chandler Macleod Full time
Support Individuals in Need

We are seeking a skilled Case Officer to join our team and provide high-quality customer service to individuals during challenging times. Our ideal candidate will have experience in claims administration, excellent communication skills, and the ability to work independently while meeting deadlines.

About the Role
  • Provide empathetic and professional support to individuals via inbound and outbound calls
  • Handle claims including Death, TPD, TI, IP, and PI, ensuring smooth communication and resolution
  • Collaborate with team members and external stakeholders to manage claims efficiently
  • Assist with family law enquiries, financial hardship applications, and claims triaging
  • Maintain accurate records and manage correspondence, ensuring compliance with policies

Key Responsibilities:

  • Claims Handling
  • Customer Service
  • Team Collaboration
  • Record Management

About You:

  • Experience as a Claim Administrator (superannuation or similar industry preferred)
  • Strong written and verbal communication skills
  • Attention to detail and ability to work independently
  • Advanced skills in MS Word, Excel, and Outlook
  • RG 146 compliance (or willingness to undertake study)

Why Work with Us?

  • Meaningful work supporting vulnerable individuals
  • Collaborative and supportive team culture
  • Opportunities for professional growth and upskilling

Salary Range: $60,000 - $80,000 per annum



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