Industrial Support Specialist

7 days ago

Melbourne, Victoria, Australia beBeeService Full time $50,000 - $70,000

The manufacturing sector is looking for a customer-facing professional to manage and coordinate service requests.

This role involves providing end-to-end support to customers, from the initial point of contact to the resolution of their issues.

You will be the primary interface between customers and our field service technicians, ensuring that they have all the necessary information and resources to complete their tasks efficiently.

As a Service Desk Officer, you will work closely with our technical team to resolve complex problems and provide timely updates to customers throughout the process.

This is an exciting opportunity to join a dynamic industry and develop your skills in problem-solving, communication, and teamwork.

We are seeking someone who is proactive, empathetic, and able to learn quickly. You will thrive in a fast-paced environment where no two days are ever the same.

Your ability to prioritize tasks, manage multiple projects simultaneously, and maintain accurate records will be essential to your success in this role.

In return, we offer a stable working environment, flexible working hours, and opportunities for career growth and development.

About Us

We are a leading supplier of industrial machinery and tools to the stone industry. Our company has over 40 years of experience and a strong reputation for quality and reliability.

We operate across 5 states, with a national presence and a commitment to delivering exceptional service to our customers.

We are passionate about innovation and continuous improvement, always looking for ways to enhance our products and services.

We believe that our next Service Desk Officer could come from anywhere, and we welcome applications from individuals with diverse backgrounds and experiences.

All we require is a proven ability to learn new processes and procedures, a focus on empathizing with customers, and a willingness to adapt to a changing environment.

Selection Criteria

  • Able to provide excellent customer service and respond to customer inquiries in a timely and professional manner.
  • Demonstrated ability to learn new software and online systems.
  • Flexible and adaptable, with a positive attitude towards change.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Proven problem-solving skills, with the ability to analyze complex situations and develop effective solutions.

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