Assistant Specialist Manager

6 months ago

Regency Park, Australia Kennards Hire Full time

**Assistant Specialist Manager**
**Traffic Adelaide - Regency Park DC**
- New Adelaide DC based in Regency Park-Monday to Friday-no weekends
- Traffic equipment use and knowledge preferred
- Largest family-owned equipment hire company-ongoing training & career development
- Culture is our secret sauce-we care about our team mates & customers like family

Our mission is to be the best hire company in the world. We don’t want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.

And with 86% of our people telling us they think Kennards Hire is a Great Place to Work, we think that’s pretty awesome

Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people’s safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs

**About the role**
The Assistant Specialist Manager supervises and delegates daily duties, and has overall responsibility for the Branch at times when the Branch Manager is absent. You ensure the effective running of the Branch and responsible for providing coaching and feedback to the Branch team to ensure customer service standards, front desk operations, and equipment maintenance are all actioned to Kennards Standards.

As the Assistant Specialist Manager, you will support the Branch Manager to ensure the effective running of the Branch, provide coaching and feedback to the Branch team to ensure customer service standards, front desk operations, and equipment maintenance are all actioned to Kennards Standards.

**This role requires you to**:

- Supervise and delegate daily duties, and have overall responsibility for the Branch at times when the Branch Manager is absent.
- Ensuring effective front desk operations and branch administration requirements are met
- Managing equipment maintenance and workshop standards and ensuring that all gear meets Kennards standards and available as needed for our customers
- Opening and closing of the Branch as required
- Completing training and development activities to improve performance and update your skills and capabilities;
- Rostering and staff supervision

**About you**
- Previous retail operation management experience required minimum 2 years
- Proven track record of people management including performance, training and coaching
- Outstanding customer service skills including demonstrated ability to role model customer service standards to others and positively manage customer complaints
- Strong problem solving skills with the ability to identify root causes
- Excellent interpersonal and communication skills

Please note: Background/Police Checks will be carried out as part of the recruitment process.

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