Technical Expert Lead

3 days ago

Adelaide, South Australia beBeeExpertise Full time $80,000 - $120,000
Job Overview

The Technical Expert Lead is a pivotal role in delivering cutting-edge technical expertise and strategic guidance to clients.

This position involves understanding client environments and translating their needs into effective, scalable solutions.

The expert is responsible for diagnosing and resolving complex incidents while proactively identifying opportunities for infrastructure optimisation and improvement.

Key Responsibilities
  • Provide expert technical support and guidance to users and stakeholders, resolving complex issues across hardware, software, network, and multi-platform environments.
  • Engage in project and consultative based activities, collaborating with internal teams to drive business outcomes.
  • Act as a senior escalation point for high-impact or priority incidents, assessing severity, coordinating with internal teams, and driving effective resolution.
  • Mentor and support junior engineers, offering technical direction and aligning their efforts with best practices and service delivery goals.
  • Promote and maintain a documentation-first culture by creating, reviewing, and improving technical documentation to ensure consistent knowledge sharing and enhance service quality.
  • Accurately record support activities and time in relevant systems to support client reporting, resource planning, and profitability tracking.
  • Identify and lead opportunities for continuous improvement across support processes, collaborating with stakeholders to streamline, automate, or optimize service delivery.
  • Build strong relationships with vendors and third-party providers to manage escalations and resolve infrastructure or application issues outside internal control.
  • Stay current with emerging technologies and industry trends to continuously develop technical expertise and contribute to innovation in IT support.

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