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Home Technical Claims Director
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Home Technical Claims Lead to join our team at Aviva. As a key member of our claims leadership team, you will be responsible for leading a team of claims handlers and major loss field teams, with a focus on delivering market-leading indemnity performance and excellent customer outcomes.
About the Role:
This is an exciting opportunity to be at the forefront of change and senior stakeholder exposure. You will be responsible for implementing and overseeing our claims philosophy, standards, and best practices, ensuring that we deliver exceptional results and exceed customer expectations.
Key Responsibilities:
- Lead a team of claims handlers and major loss field teams to deliver market-leading indemnity performance and excellent customer outcomes.
- Implement and oversee our claims philosophy, standards, and best practices.
- Develop and maintain strong relationships with senior stakeholders, including customers, colleagues, and external partners.
- Identify and implement opportunities for process improvement and efficiency gains.
- Monitor and report on key performance indicators, ensuring that we meet our targets and exceed customer expectations.
What You'll Get:
- Salary circa £75,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity - 12% of annual salary (actual amount depends on performance and Aviva's).
- Generous pension scheme - Aviva will provide up to 14%, depending on individual contributions.
- 29 days holiday plus bank holidays, and a choice to buy or sell up to 5 days.
- Make your money go further - up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Tremendously supportive policies, including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for Everyone:
We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, combining the benefits of flexibility, with time together with colleagues.
