High Performing Customer Relations Team Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCallcentre Full time $90,000 - $120,000

**Job Opportunity:** We are seeking a seasoned call centre professional to join our dynamic team as Customer Relations Team Lead.

As the ideal candidate, you will have a proven track record of leading high-performing teams and driving customer engagement. Your exceptional leadership skills, paired with your passion for delivering outstanding customer experiences, make you an excellent fit for this role.

We offer a unique opportunity for career growth and development, with a comprehensive onboarding process and ongoing support. Our fast-paced environment is perfect for those who thrive in adaptability and enjoy variety. You will be responsible for guiding the Customer Relations & Contact Centre Team toward excellent customer engagement, transforming inbound inquiries into business opportunities through tailored and genuine service.

The successful candidate must have:
• Minimum of 2 years experience in a call centre environment
• 1-2 years of demonstrated experience in a role managing and leading a team
• Excellent communication (written & verbal) with a focus on collaboration and bringing people together toward one common goal
• High standards of accuracy and attention to detail
• Desire to always lead by example and set new standards of success

Key Responsibilities:
• Team Leadership & Coaching – Actively support and motivate the team by being present on the floor, providing real-time feedback, and driving continuous training and recognition.
• Service & Sales Delivery – Lead by example on calls, drive conversions, and resolve after-hours escalations with a customer-first approach.
• Customer & Relationship Management – Foster loyalty through positive guest experiences and maintain strong connections with key bookers and partners.
• Call Centre Operations – Drive a high-performance culture by setting benchmarks, ensuring data integrity, monitoring call quality, and coaching for growth.
• Growth & Continuous Improvement – Build a lead generation culture, streamline processes, and develop team talent for future growth.

Benefits:
We offer a range of benefits to support your career growth and well-being, including:
• National career growth opportunities
• Full ownership of your role and team
• Accelerated development in various hotel management or corporate areas such as sales or revenue
• Comprehensive onboarding & ongoing support
• Genuine flexibility and job security
• High-performing culture that values relationships and individuality
• Generous referral bonuses when you refer friends to work with us
• Discounts on private health insurance
• Access to our Employee Assistance Program

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