Lead Customer Solutions Expert

7 days ago


Sydney, New South Wales, Australia NICE Full time
Job Overview

NICE CXone is a leading provider of customer experience solutions, and we are currently seeking an experienced Lead Technical Support Engineer to join our team. In this role, you will work closely with our customers to provide expert technical support and ensure their success.

Your Key Responsibilities:

  • Provide advanced-level technical support to assigned customers, including troubleshooting and resolving complex technical issues.
  • Develop and maintain strong relationships with key customer contacts and internal stakeholders.
  • Collaborate with Technical Support Engineers to ensure timely resolution of technical cases.
  • Stay up-to-date with industry developments and emerging trends to provide innovative solutions to customers.


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