Cloud Success Solutions Expert

5 days ago

Sydney, New South Wales, Australia Cloudwerx Full time
Cloud Success Solutions Expert

We're looking for a seasoned Cloud Success Solutions Expert to lead our Customer Success team in delivering exceptional results for our clients.

This role requires a deep understanding of Salesforce technology, business processes, consultancy, and best practices to ensure successful customer onboarding, adoption, and retention.

Key Responsibilities:

  • Leading consulting engagements with both managed services and project delivery services clients, including scoping, design, implementation, and delivery of Salesforce solutions.
  • Designing and conducting discovery, design, and requirements elicitation workshops, driving client and internal stakeholder to achieve the desired workshop outcomes.
  • Facilitating pre-boarding activities with new managed services clients.
  • Grooming and documenting requirements at varying levels of details at different stages of the project and also ensuring there are clear requirements and implementation traceability throughout the engagement.
  • Developing and maintaining relationships with key stakeholders within the client organisation.
  • Collaborating with cross-functional teams, including sales, account management, marketing, managed services, pre-sales, and technical teams, to deliver solutions that meet client needs.
  • Leading and mentoring other consultants and support agents, providing guidance and support in their professional development.
  • Validating solutions by ensuring the quality of deliverables and compliance with support and project standards.
  • Conducting showcases/demonstrations on the solution implemented throughout the engagement.
  • Providing thought leadership and strategic guidance to clients on Salesforce best practices, industry trends, and emerging technologies.
  • Assisting customers to develop roadmaps for solution optimisation.
  • Staying up-to-date on Salesforce releases, new features, and emerging technologies to provide innovative solutions to clients.
  • Participating in pre-sales activities, including proposal development and client presentations when required.
  • Contributing to the development of Salesforce practice methodologies, tools, and templates.

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