Customer Success Professional
3 weeks ago
As a Customer Success Manager at Timescapes, you will play a pivotal role in driving customer engagement by developing and executing customer success plans. This involves building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products/services. You will possess a deep understanding of our value proposition, advocating for customer needs internally and ensuring they derive maximum value from our solutions.
- Key Responsibilities:
- Develop and execute customer success plans to drive customer engagement and satisfaction.
- Build and maintain strong relationships with customers to understand their business objectives, challenges, and opportunities.
- Identify ways our solutions can address customer needs and drive value.
- Regularly engage with customers to assess their satisfaction, uncover expansion opportunities, and address any concerns or issues.
- Work closely with sales and product teams to identify opportunities for upselling or cross-selling additional features, services, or solutions.
- Track and analyze customer success metrics, such as customer satisfaction scores, adoption rates, and retention metrics.
- Collaborate with the product team to inform strategic decision-making and drive product enhancements.
- Identify and nurture customer advocates to promote positive testimonials, case studies, and referrals.
- Monitor customer health metrics to proactively identify signs of churn and support retention.
- Drive contract renewals and collaborate with the sales team to make them aware of expansion opportunities.
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Customer Success Manager
1 month ago
Cremorne, Victoria, Australia Timescapes Full timeCustomer Success ManagerAs a Customer Success Manager at Timescapes, you will be responsible for driving customer engagement by creating and executing against customer success plans. You will build and maintain strong relationships with our customers to ensure their success and satisfaction with our products/services.Key Responsibilities:Develop a deep...
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Customer Success Manager
2 months ago
Cremorne, Australia Timescapes Full timeAs a Customer Success Manager, you will be responsible for driving customer engagement by creating and executing against customer success plans and building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products/services. You will develop a deep understanding of Timescapes' value proposition for the...
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Customer Success Manager, Apac
2 months ago
Cremorne, Australia TradableBits Media Inc. Full time**Customer Success Manager, APAC** **Drive Fan Engagement for Global Entertainment Brands** **Richmond, Melbourne - $75,000 - $80,000 + variable + super (depending on experience)** **Are you customer obsessed with a passion for sports and music? Join Tradable Bits and help revolutionise fan engagement for the world's largest sports and entertainment...
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Customer Success Manager/director
2 months ago
Cremorne, Australia Tryzens Global Full timeAre you a relationship-driven professional passionate about helping clients succeed? Do you have a deep understanding of the ecommerce landscape and a knack for turning insights into action? If so, we want you to join our team at Tryzens as a **Client Success Director** in the ANZ region. We’re leaders in global branded commerce focused on delivering...
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Customer Lead
5 months ago
Cremorne, Australia Reece Group Full timeCustomer Lead - Plumbing **About Reece** You probably know Reece as Australia’s largest supplier of plumbing and bathroom products. But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800+ branches and 9,000...
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Customer Operations Specialist
5 months ago
Cremorne, Australia Heidi Health Full timeHeidi is on a mission to half the time it takes to deliver world class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. Today, we have a suite of tools that modernise the way patients receive and clinicians...
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Customer Service Specialist
5 months ago
Cremorne, Australia MT Capital Pty Ltd Full timeMT Capital Pty Ltd is a leading investment firm specializing in crypto-assets. We are looking for a highly motivated and dedicated Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a vital role in delivering exceptional service to our clients and ensuring their satisfaction. If you have a passion for finance and...
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Customer Service
2 months ago
Cremorne, Australia Ventia Pty Limited Full timeCustomer Service / Call Dispatch Operator **Date**:20 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- Due to promotions within our **Ventia Operations Centre (VOC)**, we are seeking vibrant, highly engaged and experience Call Dispatchers top join our team.- Our 24/7 centre is located in our brand-new offices in** Cremorne, in the heart of...
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Customer Service
2 months ago
Cremorne, Australia Ventia Pty Limited Full timeCustomer Service - Help Desk Operator **Date**:24 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- We are looking for a **Customer Service Representative / Helpdesk Operator** within the **Ventia Operations Centre (VOC)**. We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes.The...
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Property Sales Professional
7 days ago
Cremorne, Australia Domain Group Full timeAbout the RoleWe are seeking an experienced Property Sales Professional to join our residential sales team in Victoria, covering Wodonga, Ballarat, Bendigo, Trentham and Mansfield.This is a great opportunity for you to build relationships with internal and external stakeholders alike. As a Property Sales Professional, you will be proactive, curious and have...
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Telecommunications Professional
2 weeks ago
Cremorne, Australia Ventia Full timeAbout this OpportunityVentia is a leading provider of essential infrastructure services, and we are seeking Trainee Telecommunication Technicians to join our team in Melbourne.This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have the ability to plan and coordinate field works. As a Trainee, you will work...
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Cremorne, Australia SCECGS Redlands Limited Full timeAbout SCECGS Redlands LimitedWe are a leading Sydney independent school, providing a diverse, co-educational learning environment with an innovative and flexible teaching practice.The School is founded in the Anglican tradition, based upon established Christian values.About the RoleThis is an opportunity for an experienced teacher to join a supportive work...
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Strategic Marketing Professional
3 weeks ago
Cremorne, Australia Accent Group Limited Full timeAbout the Role:This is an exciting opportunity for a skilled Brand Marketing Specialist to join our team at Accent Group Limited. Reporting to the Brand and Content Marketing Manager, you will play a key role in executing the brand and content objectives across various marketing channels.Responsibilities will include briefing paid social brand campaigns,...
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Digital Experience Leader
6 months ago
Cremorne, Australia Reece Group Full timeDigital Experience Leader **About Reece** You probably know Reece as Australia’s largest supplier of plumbing and bathroom products. But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800+ branches and 9,000...
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Pharmacy Assistant
6 months ago
Cremorne, Australia Cremorne Town Centre Pharmacy Full timeWe are a busy community pharmacy in Cremorne & are seeking a full-time pharmacy assistant to join our friendly team for weekday shifts and Saturdays. We also have a part time role for weekend shifts. We're committed to providing exceptional customer service & building meaningful relationships with our patients. We stock many major health and beauty brands...
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Pharmacy Assistant
6 months ago
Cremorne, Australia Cremorne Town Centre Pharmacy Full timeWe are a busy community pharmacy in Cremorne & are seeking a full-time front of shop pharmacy assistant to join our friendly team for weekday shifts and Saturdays. We also have a part time role for weekend shifts. We're committed to providing exceptional customer service & building meaningful relationships with our patients. We stock many major health and...
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Portfolio Growth
2 weeks ago
Cremorne, Australia AGL Energy Full timeRole OverviewIn this strategic leadership role, you will be responsible for delivering targeted campaign initiatives and digital experiences that balance retention targets with cross-sell and upsell ambitions across the existing customer base, maximising profitability and customer lifetime value.You will manage a cross-functional team and support...
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Commercial Development Manager
5 months ago
Cremorne, Australia Arrotex Pharmaceuticals Pty Full timeAre you excited by the prospect of scale up/start up environments? - Fantastic opportunity to achieve, whilst building your career - Melbourne or Sydney based role with focus on UK/EU market **About DBG Health**: DBG Health is an independent health, wellness, and beauty company with headquarters in Melbourne and over 700 professionals across the globe...
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Group Strategy Leader
5 months ago
Cremorne, Australia Reece Group Full timeGroup Strategy Leader **About Reece Group** Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the trade industry remain the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of...
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Telecommunications Technician Trainee
4 weeks ago
Cremorne, Australia Ventia Full timeAbout the RoleVentia is seeking a Trainee Telecommunications Technician to join our team in Cremorne, VIC.This is a permanent position starting in February 2024, offering a nationally recognized qualification - Certificate III in Telecommunications.As a Trainee, you will work in a fast-paced environment across different parts of our Telecommunications...