Customer Success Professional

3 weeks ago


Cremorne, Australia Timescapes Full time
Customer Success Manager

As a Customer Success Manager at Timescapes, you will play a pivotal role in driving customer engagement by developing and executing customer success plans. This involves building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products/services. You will possess a deep understanding of our value proposition, advocating for customer needs internally and ensuring they derive maximum value from our solutions.

  • Key Responsibilities:
  • Develop and execute customer success plans to drive customer engagement and satisfaction.
  • Build and maintain strong relationships with customers to understand their business objectives, challenges, and opportunities.
  • Identify ways our solutions can address customer needs and drive value.
  • Regularly engage with customers to assess their satisfaction, uncover expansion opportunities, and address any concerns or issues.
  • Work closely with sales and product teams to identify opportunities for upselling or cross-selling additional features, services, or solutions.
  • Track and analyze customer success metrics, such as customer satisfaction scores, adoption rates, and retention metrics.
  • Collaborate with the product team to inform strategic decision-making and drive product enhancements.
  • Identify and nurture customer advocates to promote positive testimonials, case studies, and referrals.
  • Monitor customer health metrics to proactively identify signs of churn and support retention.
  • Drive contract renewals and collaborate with the sales team to make them aware of expansion opportunities.


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