Customer Service Representative
1 month ago
The Role
We are seeking a skilled Contact Centre Operator to join our team at Belgravia Leisure. As a key member of our customer service team, you will be responsible for delivering exceptional service to our members, responding to their inquiries, and resolving issues in a timely and professional manner.
Your primary focus will be on achieving individual and team goals, targets, and service standards as set out by your Team Leader. You will work closely with the team to ensure seamless communication, efficient issue resolution, and a positive member experience.
To succeed in this role, you will possess excellent communication skills, a strong telephone manner, and the ability to think critically and solve problems effectively. Proficiency in Microsoft Office and other software applications is also essential.
Key Responsibilities:
- Provide exceptional customer service to members via phone, email, and in-person
- Respond to member inquiries and resolve issues in a timely and professional manner
- Work collaboratively with the team to achieve service standards and goals
- Develop and maintain a strong understanding of our products and services
- Stay up-to-date with industry knowledge and best practices
Requirements:
- Strong customer service skills and a passion for delivering exceptional service
- Previous experience in a similar role or industry
- Excellent communication and problem-solving skills
- Proficiency in Microsoft Office and other software applications
- Current First Aid & CPR Certification and Working With Children Check (or equivalent)
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