Customer Engagement Specialist
3 weeks ago
Position Overview
The Customer Engagement Specialist plays a crucial role in addressing both inbound and outbound inquiries from existing members. This position is dedicated to delivering an exceptional service experience, effectively representing both the organization and its values in a professional manner.
The primary focus of the Customer Engagement Specialist is to meet individual and team objectives related to member service, as outlined by the Team Leader.
The ideal candidate will demonstrate outstanding communication abilities, a polished telephone demeanor, adept problem-solving skills, and proficiency in major software applications, including Microsoft Office.
Key Skills & Qualifications:
- Strong customer service orientation
- Previous experience in a comparable role
- Knowledge of the industry
- Exceptional communication skills
- Current First Aid & CPR Certification
- Working With Children Check (or equivalent) & National Police Check
- Experience in fitness, sales, customer service, or retail is highly beneficial
- A genuine passion for fitness
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