Customer Service Experience Lead

2 weeks ago


Campbelltown, Australia UniLodge Full time
About UniLodge

UniLodge is a leading provider of student accommodation, with a diverse portfolio of properties across mainland Australia and New Zealand. Our mission is to build inclusive communities for inspired living.

Role Overview

This fixed-term full-time position offers an exciting opportunity to join our team as a Customer Service Coordinator. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and supporting the well-being of our residents.

Responsibilities
  • Create a welcoming environment and foster positive relationships with residents.
  • Assist with inquiries related to student residency, studies, and general needs.
  • Monitor and report concerns or issues affecting resident safety and wellbeing, escalating as necessary.
  • Co-ordinate administrative tasks, including mail, filing, and other duties.
Requirements
  • Eligibility to work in Australia.
  • National Police Check (completed within the last 3 months).
  • Working with Children's Check - NSW.
Benefits

We offer a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and career development opportunities.
  • Performance recognition programs.
  • Tools and resources to support mental health and wellbeing.
  • Variety of leave options, including study leave and parental leave entitlements.
Compensation Package

The estimated annual salary for this role is approximately $65,000 - $80,000, depending on experience and qualifications.

About Working at UniLodge

At UniLodge, we value our people and strive to create a positive and inclusive work environment. We offer a range of benefits and opportunities for professional growth and development.



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