Home and Investment Lending Specialist

3 days ago


Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time
About the Role

As a Home and Investment Lending Specialist, you will be responsible for supporting customers in achieving their financial goals by providing expert advice and guidance on home and investment lending options. You will work closely with the Home and Investment Lending Manager to ensure seamless customer experiences and maintain strong relationships with existing customers.

Key Responsibilities
  • Coach customers through the home and investment lending process, ensuring they understand their options and make informed decisions.
  • Identify and recommend suitable products and solutions to meet customer needs, ensuring lending administrative activities are completed accurately and on time.
  • Collaborate with the Home and Investment Lending Manager to develop and implement strategies to drive customer growth and retention.
  • Act as a role model and peer coach, providing guidance and support to colleagues to deliver exceptional customer experiences.
Requirements
  • Strong customer focus and excellent communication skills, with the ability to build relationships with customers.
  • Financial acumen and analytical skills, with the ability to resolve problems and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proactive and adaptable, with a growth mindset and a willingness to learn and develop new skills.
About Us

Australia and New Zealand Banking Group Limited is a leading financial institution committed to helping our customers achieve their financial goals. We are dedicated to providing exceptional customer experiences and building strong relationships with our customers and communities.



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