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Forex Support Specialist

2 months ago

Sydney, New South Wales, Australia EBR Full time
Forex Customer Support Role

We are seeking a highly skilled and motivated individual to join our team as a Forex Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and live chat.
  • Process client deposits and withdrawals efficiently and accurately.
  • Manage and resolve customer inquiries and complaints in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay up-to-date with market trends and product knowledge to provide informed support.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Basic knowledge of financial markets and trading platforms.
  • Ability to work autonomously and as part of a team.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Full training and support to ensure your success in the role.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.