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Forex Support Specialist

2 months ago

Sydney, New South Wales, Australia EBR Full time
Forex Customer Support Job Description

We are seeking a highly skilled and motivated Forex Customer Support professional to join our team at EBR. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and live chat.
  • Process client deposits and withdrawals efficiently and accurately.
  • Manage and resolve customer complaints and issues in a professional and courteous manner.
  • Stay up-to-date with market trends and developments to provide informed support to clients.
  • Collaborate with internal teams to ensure seamless customer experience.
Requirements:
  • Excellent communication and interpersonal skills.
  • Strong knowledge of Forex and CFD trading.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in using the MT4 platform and MetaQuotes suite of apps.
  • Fluency in multiple languages is an asset.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for Forex, we encourage you to apply for this exciting opportunity.