Administrative Assistant

1 day ago


Barwon Downs, Australia Everyday Independence Full time
About the Role

We are seeking an experienced Administration Assistant to join our team at Everyday Independence in Barwon. As an Administration Assistant, you will play a vital role in supporting our administration team to deliver exceptional services to our participants.

Key Responsibilities
  • Schedule therapy sessions using Skedulo and manage participant databases.
  • Reschedule sessions as needed and maintain accurate Service Agreements.
  • Onboard new participants and complete risk assessments.
  • Provide professional customer service and support to participants, therapists, and colleagues.
  • Work collaboratively with the administration team to complete tasks efficiently.
What We Offer
  • Continuous learning and opportunities for growth, including access to our in-house career coach and professional development budget.
  • A positive and contemporary team culture that values collaboration and innovation.
  • A range of additional perks, including pet-friendly hubs, wellbeing days, paid parental leave, and access to confidential counselling services.
  • The opportunity to be part of a value-driven organisation that is changing the game for people with disabilities.
Requirements
  • Demonstrated experience with scheduling or rostering.
  • 2-3 years' experience in administration with a customer service and relationship building focus.
  • Highly developed skills in managing client databases and practice administration systems.
  • Ability to take personal responsibility for participant satisfaction and meet or exceed customer needs and expectations.
  • Strong attention to detail and ability to work in a fast-paced environment.
What We're Looking For

We're seeking an individual who is passionate about delivering exceptional customer service and support. If you have a strong administration background, excellent communication skills, and a positive attitude, we'd love to hear from you.

Please note that prior to commencement, you'll need to obtain a Working With Children's Check and NDIS Workers Screening Check.



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