High-Performing Customer Service Manager

5 days ago

West Tamworth, New South Wales, Australia beBeeAftersales Full time $31,000 - $70,000
Job Title: Senior Aftersales Executive

We are seeking a dynamic and proficient individual to manage customer interactions and ensure the highest level of service delivery.

Key Responsibilities:

  • Coordinate service processes to provide seamless customer experience
  • Monitor customer satisfaction and implement improvements
  • Collaborate with various departments to enhance aftersales experience
  • Maintain exceptional organisational abilities and attention to detail
  • Utilise automotive service management software systems to streamline operations
  • Effective communication skills for liaising with customers and colleagues at all levels

Requirements:

  • Extensive experience in aftersales or customer service within the automotive sector or a related field
  • Strong leadership and interpersonal skills with a proven track record in customer satisfaction
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • A valid driver's licence is required

Benefits:

  • Colleague Referral Scheme (£500 - £1000)
  • Range of Mercedes Benz training and leadership programmes
  • Platinum Plus Rewards Scheme
  • Colleague Car Purchase Scheme
  • Eye care Vouchers
  • Life Assurance (4 x annual salary)
  • 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support
  • Company Pension
  • On site gym

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