Refuge Family Violence Support Worker

We are a leading organisation offering a comprehensive suite of services to clients and the community across various regions. Our goal is to provide specialist sexual assault and family violence programs and services, including 24-hour crisis care support, case management, therapeutic counselling, early intervention, legal programs, professional education and training, and continuous development of our offerings.

About the Role

The Family Violence Refuge Support Worker provides onsite support to adults and children experiencing or having experienced family violence and requiring refuge and crisis accommodation. Working as part of a dynamic team, the primary role of the Refuge Support Worker is to undertake tasks directly supporting the Case Management team(s) and the organisation in delivering high-quality, client-centred support to adult and child clients residing in refuge. This includes working alongside Case Managers to arrange practical support for clients, including childcare, medical care, material aid, and transport, and maintaining related record keeping and documentation.

As a key team member, the Refuge Case Management Support Worker enhances service efficiency and effectiveness by arranging practical supports, streamlining administrative processes, and working alongside Case Managers to enable them to focus on direct work with clients. They act as a central point of coordination within the team, ensuring seamless service delivery and timely access to support and resources for adult and child clients of refuge.

About You

You will be a values-driven person, motivated to make a difference and holding the client at the centre of everything you do. You thrive working autonomously and also collaboratively within a dynamic, team environment.

If you share our vision for a community free from family violence and sexual assault and are motivated to make a difference, we would like to hear from you. We pride ourselves on being a great place to work. You care for our clients, and we care for you, including by investing in your development and wellbeing.

The successful candidate will be required to maintain a current Working with Children's Check and National Police Check at their own expense.

• Certificate or diploma qualification in social work, community services, community development, or a related field
• A foundational understanding of the drivers, dynamics, and impacts of family violence
• Demonstrated ability and willingness to develop skills in work with adults, young people, and children from diverse backgrounds facing a range of complex challenges in relation to family violence, homelessness, health, mental health, drug and alcohol use, trauma, and marginalisation

• Foundational understanding of risk assessment in the context of family violence and demonstrated willingness to actively develop skills in crisis intervention and casework with adults, young people, and children from diverse backgrounds who have experienced family violence, supported by supervision, training, and reflective practice
• The ability to manage competing priorities in a busy team environment while maintaining attention to detail and accuracy
• Strong organisational and administrative skills, including proficiency in record-keeping, data entry, and document preparation
• Effective communication skills to liaise with internal teams and external stakeholders professionally and sensitively
• Demonstrated capacity or ability to quickly learn and work with a range of databases, case management systems, and Microsoft Office applications

• Flexible working arrangements
• 5 weeks annual leave and access to purchased leave
• Salary packaging
• Health and wellbeing initiatives
• Employee Assistance Program (EAP)
• Social initiatives
• Positive workplace culture

At this organisation, we celebrate diversity and inclusion in all we do. We take pride in being an employer of choice and value our employees' wellbeing. We believe in providing a supportive work environment that fosters growth and development.

The Sexual Assault & Family Violence Centre acknowledges and respects the First Nations ownership of the land where we work.