Strategic Customer Growth Manager

7 days ago


Shepparton, Victoria, Australia Davidson Full time

About the Role

Goulburn Valley Water is a critical service delivery organisation centered in Shepparton in north central Victoria. As a key senior executive role, the General Manager Customers & Growth will play a key role in responding to current challenges and prepare the organisation for the future.

Key Responsibilities

  • Develop and implement strategic priorities related to all customer service activities and functions across the organisation.
  • Develop and lead strategies to understand customer requirements across all market segments.
  • Manage strategy for fostering and developing positive customer and community relationships.
  • Provision of all technical customer service functions.
  • Delivery of key digital projects to enhance customer experience.

Requirements

To be successful in this role, you will be a highly regarded and strategic professional, drawing on insights and intelligence garnered from your career journey to support and foster an exceptional customer culture organisation wide. A background in customer experience, project delivery, digital implementation or transformation is preferred paired with experience in the public sector or other customer-focused service delivery industries.

What We Offer

Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.



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