Strategic Customer Experience Manager

1 week ago


Shepparton, Victoria, Australia Davidson Full time
About the Role

We are seeking a highly skilled and strategic professional to join our team as the General Manager Customers and Growth. This key senior executive role will play a critical part in shaping the future of our organisation and delivering exceptional customer experiences across the Goulburn Valley Region.

As a member of our Executive Leadership Team, you will be responsible for developing and implementing strategic priorities related to all customer service activities and functions across the organisation. You will lead strategies to understand customer requirements across all market segments and manage strategy for fostering and developing positive customer and community relationships.

This role will also include the delivery of key digital projects which will ultimately enhance customer experience. Your market insights will enable you to provide key guidance to the Executive and Board in relation to all existing value propositions as well as the design of new service propositions to support the organisation's strategic growth and sustainability objectives.

To be successful in this role, you will be a highly regarded and strategic professional, drawing on insights and intelligence garnered from your career journey to support and foster an exceptional customer culture organisation wide. A background in customer experience, project delivery, digital implementation or transformation is preferred paired with experience in the public sector or other customer-focused service delivery industries.

You will be strategic and future-focused, with exceptional stakeholder engagement, negotiation, staff leadership and interpersonal skills. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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