Customer Service Operations Director

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $95,000
Customer Support Manager Position

This role plays a pivotal part in delivering exceptional customer support services, ensuring effective management of operations and processes.

Main Responsibilities
  • Lead and manage a team that provides top-notch customer service, responsive to the needs of residents, staff members, visitors, and service providers.
  • Develop and maintain a high-performing culture, providing an environment where employees can openly share ideas and suggestions.
  • Provide regular feedback to the Customer Support Team to enhance their knowledge and skills.
  • Collaborate with the General Manager to bring the organization's vision, mission, and values to life through all actions, decisions, and behaviors.
Key Performance Indicators
  • Results from engagement surveys for the Customer Support Team.
  • Turnover rates and feedback from the Customer Support Team.
  • Absenteeism levels among the Customer Support Team.
  • Feedback regarding the Customer Support Team's performance.
Service Delivery
  • Ensure timely clerical and administrative support is available, including meeting minutes, mail, faxes, newsletters, reports, letters, diaries, and other documents to support operational needs.
  • Respond promptly and efficiently to sales and administrative queries, feedback, and suggestions, resolving issues first time.
  • Organize meetings, including room bookings, refreshments, scheduling, confirmations of attendance, agendas, minutes, and follow-up for all meetings.
  • Elevate relevant issues, concerns, and queries through the appropriate channels for resolution.
Workforce
  • Contribute to the recruitment, development, and retention of Customer Support team members with suitable qualifications, capabilities, personal values, and experience.
  • Coordinate team member interviews, recruitment documentation, orientation, training sessions, and performance appraisals on behalf of the General Manager.
  • Maintain up-to-date education, training, and personnel records, ensuring all team members meet mandatory annual training requirements.
Competencies
  • Leadership Attributes:
    • Excellent organizational and time management skills, with a high level of accuracy and attention to detail in written and numeric work.
    • Ability to sell and balance competing commercial criteria.
    • Effective communication skills, both verbally and in writing.
    • Capacity to delegate, direct, coach, and supervise the work of others.
    • Sense of urgency and ability to meet deadlines.

  • Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeManagement Full time $80,000 - $120,000

    Operations DirectorThe Operations Director spearheads the delivery of exceptional customer experiences and drives revenue growth by leading a team of professionals.Key Responsibilities:Recruit, lead, manage, train, and develop staff across various departments to ensure seamless operations.Drive sales by executing targeted marketing campaigns and managing...

  • Store Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000

    Job Title: Store Operations DirectorThe role of a Store Operations Director involves leading retail operations teams, ensuring customers and donors receive exceptional service.About the PositionThis is an exciting opportunity for an experienced retail professional to join our team and drive sales growth, improve customer satisfaction, and develop strong...

  • Hotel Operations and Service Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000

    Director of Operations and Service DeliveryThe Director of Operations and Service Delivery will oversee the day-to-day operations of both the Front Office and Food & Beverage departments. Their leadership will ensure excellent service delivery, smooth communication between teams, and achievement of performance targets.Main Responsibilities:Operational...

  • Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia Bebeeoperations Full time

    Job Title:Operations DirectorOverviewWe are seeking an experienced Operations Director to lead our domestic operations team. As a pivotal member of our Priority Senior Leadership Team, you will be responsible for driving operational excellence, service quality, and customer satisfaction across multiple depots and regions.Key Responsibilities:Develop and...

  • Director of Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerCentric Full time $120,000 - $170,000

    Job Title: Director of Customer ExperienceThis leadership role is pivotal in driving operational excellence within customer service and contact centre operations.The ideal candidate will have significant experience leading high-volume customer service and contact centre functions, with a proven track record in day-to-day operational management and leadership...

  • Director Of Operations

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Deputy Director of Operations and Nursing - Q&S, Wards & Workforce Only for registered members Melbourne AUD 179,000 Deputy Director of Operations and Nursing - Q&S, Wards & Workforce Alfred Health Alfred Health is a leader in health care delivery, improvement, research and education.We are the main provider of health services to people living in the...

  • Director Of Operations

    4 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Deputy Director of Operations and Nursing - Q&S, Wards & WorkforceOnly for registered membersMelbourneAUD 179,000Deputy Director of Operations and Nursing - Q&S, Wards & WorkforceAlfred Health Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner...

  • Director of Customer Service Operations

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSupport Full time $140,000 - $150,000

    Customer Support Group Manager Position">The successful candidate will be responsible for leading, organizing and inspiring a growing customer support group. The ideal candidate should have excellent leadership skills, the ability to work collaboratively with cross-functional teams and possess a strong passion for delivering exceptional customer service.Key...

  • Store Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

    Store Operations DirectorWe are seeking a highly skilled and experienced Store Operations Director to oversee the day-to-day running of our stores. As a key member of our leadership team, you will be responsible for driving business growth and delivering exceptional customer experiences.About the RoleIn this role, you will be accountable for achieving key...

  • Director of Research Operations

    2 weeks ago

    Melbourne, Victoria, Australia beBeeResearch Full time $92,856 - $102,653

    Deputy Director of ResearchThe position of Deputy Director of Research is a key role in our institution, responsible for implementing the Research Directorate Operational Plan and participating in planning to ensure that this plan fulfils the requirements for accreditation.We are seeking a dynamic and motivated individual to manage the Research Governance...