Hotel Operations and Service Director

9 hours ago

Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000
Director of Operations and Service Delivery

The Director of Operations and Service Delivery will oversee the day-to-day operations of both the Front Office and Food & Beverage departments. Their leadership will ensure excellent service delivery, smooth communication between teams, and achievement of performance targets.

Main Responsibilities:
  • Operational Oversight: Manage the daily operations of both departments to guarantee seamless service delivery. Oversee guest check-ins/outs, reservations, food and beverage service, and event catering.
  • Guest Satisfaction: Ensure high guest satisfaction levels in both departments. Address guest concerns promptly, monitor feedback, and implement solutions to enhance the guest experience.
  • Team Leadership: Lead, supervise, motivate, train, set goals, conduct performance reviews, and create a positive work environment that fosters teamwork, accountability, and excellence.
  • Financial Performance: Collaborate with senior management to develop and manage departmental budgets, track expenses, and implement strategies to control costs while maximizing revenue. Monitor and adjust staffing levels, inventory, and resources to improve profitability.
  • Inventory Management: Oversee the management of inventory in both departments (e.g., guest amenities, supplies, food, beverages, equipment). Optimize resource allocation to reduce waste and improve cost efficiency.
  • Collaborative Strategy: Work closely with senior management and other departments to align operational strategies, enhance guest experiences, and achieve revenue goals. Coordinate with marketing and sales teams to promote hotel services and create special promotions.
  • Performance Monitoring: Regularly review key performance indicators for both departments and implement action plans to improve operational efficiency, guest satisfaction, and financial outcomes.

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