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Customer Service Representative

2 months ago

Cairns, Queensland, Australia Avis Budget Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Car Rental Sales Associate. As a key member of our rental desk team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Establish customer car rental needs by actively listening and providing personalized solutions
  • Review and recommend various add-ons and services to meet customer needs
  • Communicate rental procedures and guidelines effectively to customers
  • Complete rental bookings in a timely and accurate manner
  • Answer customer questions and inquiries in a professional and courteous manner
Perks and Benefits
  • Competitive hourly pay and commission incentives
  • Wellbeing program including life insurance, discounted health insurance, and superannuation options
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing
  • Full training provided to help you achieve your goals and reach your potential
Requirements
  • Full and valid driver's license
  • Availability to work on a rotational roster, including evenings, weekends, and public holidays
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience in retail, hospitality, customer service, or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information