Medical Office Coordinator

2 days ago


Gold Coast, Queensland, Australia Monash IVF Group Full time
About the Role

We are seeking a highly skilled and compassionate Medical Receptionist/Patient Services Coordinator to join our team at the Centre of Reproductive Medicine & Surgery. As the first point of contact for patients, you will play a vital role in providing exceptional customer service and administrative support to our doctors and patients.

Key Responsibilities
  • Triage incoming calls and emails to ensure timely and effective communication with patients
  • Manage patient bookings and monitor clinic appointments to ensure smooth operations
  • Accurately enter patient data into our patient management system
  • Provide general administrative support to the team, including medical billing and receipting
  • Deliver exceptional caring service to all patients, understanding their unique needs and circumstances
Requirements
  • Knowledge of medical terminology and experience in a busy medical practice
  • Previous experience with Genie, Medicare, medical billing, and receipting
  • Excellent telephone manner and exceptional computer and IT skills, including Microsoft Office Suite
  • Strong attention to detail and ability to work cohesively within a multi-disciplinary team
  • Superior time management skills with proven ability to multitask
  • A willingness to embrace the Monash IVF Group principles: Care, Collaborate, Communicate, Commitment, Create
About Us

Monash IVF Group is a leading provider of reproductive health services, committed to advancing the delivery of care for contemporary lifestyles. We value our employees and offer a dynamic workplace with opportunities for professional development and growth.



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