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Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Public Sector People Full time

Overview
Public Sector People are partnering with a local government organisation to recruit for a Customer Service Officer.
Contract: 3 months
Hourly Pay Rate: $37 p/h + Super
Responsibilities
Complete administrative tasks in line with Council policies and procedures.
Build strong working relationships across teams to support quality service delivery.
Meet or exceed customer service targets.
Support continuous improvement of systems and processes.
Log customer requests, complaints, and applications accurately in Council systems.
Resolve enquiries and complaints efficiently, escalating only when necessary.
Maintain a professional appearance and attitude at all times.
Stay informed about Council services, programs, and events.
Communicate effectively with other departments to support service outcomes.
Participate in team meetings and contribute to shared goals.
Engage in ongoing learning and development opportunities.
Promote Council's online services to customers.
Represent Council positively in all interactions.
Qualifications (Essential)
Strong customer service skills with proven experience in fast-paced, high-volume, multi-channel environments, and a genuine commitment to service excellence.
Demonstrated ability to work across various functions within a customer service team, consistently meeting quality standards and resolving issues at first contact.
Capable of working independently with minimal supervision while maintaining high service delivery standards.
Excellent written and verbal communication skills, with the ability to simplify complex information for customers and deliver results within a quality-focused framework.
Skilled in active listening, showing empathy, and building rapport with a diverse customer base.
Solutions-oriented with strong problem-solving skills and the flexibility to adapt to changing needs.
Proficient in using multiple computer systems to deliver accurate, consistent, and complete information to customers.
Effective multitasker with strong prioritisation and time management abilities.
Local council experience.
For a confidential discussion, please contact Chloe Dallimore at .
Public Sector People is an equal opportunity employer.
We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all.
We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: .
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