Wine Operations Coordinator
3 days ago
Naked Wines is a leading player in the wine industry, bridging the gap between passionate winemakers and enthusiastic wine drinkers. As our Wine Operations Coordinator, you'll play a pivotal role in ensuring seamless operations that support our mission to provide outstanding wines at fair prices.
With a strong commercial and analytical mindset, you'll oversee day-to-day operations related to wine production, quality control, and supply chain management. Your efforts will ensure that our products meet Naked Wines' high standards, delighting our customers and supporting our winemakers.
The essence of this role is communication with and support for our Winemakers and the administration of wine operations. This role reports directly into the Head of Wine.
You will:
- Manage relationships with winemakers, supporting them on the winemaker portal & enablers
- Assist winemakers with ongoing queries around purchase orders, samples, delivery changes
- Oversee wine production schedules; confirm bottling schedules, follow up samples for tasting and photography, and follow up product files for system sign off
- Send sample approval & volume approval to winemakers to pass onto ops for shipment
- Participate in weekly sessions with the MD to explain reasoning behind reapprovals requested to ensure POs are moved to approval status for payment to suppliers in time
- Work cross-functionally internally to ensure everyone is informed about key winemaker and product updates
- Notify winemakers about new wine releases through templated emails
- Coordinate co-marketing programs with winemakers to ensure POs are moved to approval status for payment to suppliers in time
- Manage the Winemaker Help Desk: Help Hub by keeping it up to date with SOPs, contact information, and team details
You'll also be responsible for QA process support, wine time, and other wine projects.
Specific tasks include:
- QA tasting support: sorting samples, filling WQB&T, sending approvals
- Ordering secondary QA wines (Low BIA) and scheduling them for the Head of Wine
- Assisting the Head of Wine in creating Fine Wine Club Packs & Christmas Collection
- Selecting wines/Winemakers for annual tasting tours and communicating with Winemakers
- Scheduling, ordering, setting up, running, and post-wine time quiz events
This role involves working closely with internal stakeholders, including the Head of Wine, Wine Planning/Logistics, Merchandising, and Marketing teams.
To succeed in this role, you'll need:
- A strong commercial and analytical mindset
- Analyze pricing benchmarks and create reporting
- Prepare for, participate in, and document commercial agreements and conversations
- Manage wine tender processes
- Unlock collective buying opportunities across the winemaker portfolio and guide winemakers along the journey
- Engage winemakers bi-annually to review portfolio performance, flag risks, and provide best practice recommendations
- Support Annual Buy Plan Administration
- Implement and optimize processes
The ideal candidate has:
- Wine industry experience
- Passion for wine
- WSET 2 minimum or relevant wine QA experience
- Confidence in local Australian wine-buying (and growers)
- Knowledge of the industry and ability to be credible, confident, but open to looking at new ways and more collaborative approaches
Naked Wines offers a competitive salary package, opportunities to work with the global wine team, a regular wine allowance, weekly wine tastings, and opportunities to meet winemakers and travel to vineyards. The estimated salary for this role is $80,000 - $110,000 per year, depending on experience.
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