Food and Beverage Operations Manager

3 weeks ago

Manly West, Queensland, Australia Accor Full time

Job Summary:

This role is responsible for ensuring the efficient operation of the food and beverage service function to deliver exceptional customer experiences while meeting departmental budget targets.

Key Responsibilities:

  • Provide efficient, friendly, and professional food and beverage service to all guests.
  • Familiarize yourself with VIP and regular guests to ensure their requests and needs are met.
  • Establish and maintain systems to protect and control food service equipment, accurately recording breakages and conducting regular stock takes.
  • Develop and implement a weekly cleaning schedule for food service areas to achieve the highest possible hygiene and cleaning standards.
  • Operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
  • Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments, and updates, and adhere to RSA principles.
  • Welcomes and greets guests, assists with inquiries, and restaurant bookings, and assists guests with menu offerings and maximizing sales opportunities through knowledge of product and suggestive selling.
  • Effectively take orders, ensuring accuracy by repeating orders to guests, dockets written clearly, and correctly input into the point-of-sale system.
  • Check ordered meals on collection from the kitchen and deliver to guests promptly, maintaining temperature and appearance, and ensure items are announced.
  • Assist with the preparation of rosters, ensuring suitable and cost-effective employee levels are maintained at all times, and rosters are authorized by the appropriate department head.

Requirements:

  • Service-oriented with an eye for detail.
  • Multicultural awareness and ability to work with people from diverse cultures.
  • Ability to work independently and demonstrate initiative in a dynamic environment.
  • Self-motivated and energetic.
  • Confident and articulate communication, negotiation, leadership, relationship, and networking skills.
  • Good interpersonal skills with the ability to communicate with all levels of team members.
  • Flexible and able to effectively respond to change.

Qualifications:

  • Minimum of 2 years of relevant experience in a food and beverage outlet, and prior experience as a supervisor is a must.
  • Having Responsible Service of Alcohol certificate is a must.
  • Strong knowledge of a variety of beverages, including beer, wine, spirits, and cocktails.
  • Micros knowledge is desirable.

What's in it for you:

  • Work in front of the iconic Manly Beach.
  • Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants).
  • Employee Assistant Program, Birthday day off, discounted gym membership, and much more.
  • Work Your Way - We adjust to your lifestyle.
  • Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead.

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

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