Office Operations Specialist

**Job Description**

As an Office Operations Specialist, you will be part of a fast-paced and supportive environment where you can make a real difference. You will work on complex challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights.

The Office Operations Specialist is a critical business support role within the Office Experience team. This position oversees the day-to-day operations across all offices, taking responsibility for planning, implementation, and optimization of operational practices.

This role encompasses management of day-to-day operations through developing and delivering comprehensive operational plans, such as preventative maintenance programs, service delivery contracts, and coordination of third-party contractors. As the first responder for complex operations issues, this role serves as the primary liaison between stakeholders, managing both planned and reactive works.

To ensure outstanding delivery standards, this role must hold strong technical knowledge and be hands-on as needed to get the job done. The Office Operations Specialist demonstrates strategic thinking and makes independent decisions as appropriate to drive continuous improvement. Contract management, vendor performance, optimization, and cost efficiency are key focus areas to ensure offices maintain exceptional standards and enhance the overall office experience while delivering value for money.

**Key Responsibilities:**

Respond to and manage all day-to-day facility-related queries and requests raised by employees

Manage preventative maintenance schedules and reactive maintenance works, liaising with contractors and building management where necessary to ensure all works are completed within time frames

Work in consultation with the Facilities Manager to develop/improve/refresh/evolve and implement effective processes and procedures relating to office service delivery to the business

Monitor and maintain all safety and emergency procedures across locations and hold the role of Chief Emergency Warden in Melbourne office

Provision of cost-effective and efficient facility services, identifying opportunities/initiatives to improve productivity and minimize costs over time

Manage relationships, contract compliance, and service level agreements with vendors ensuring a high standard of service delivery

**Required Skills and Qualifications:**

Demonstrated experience in busy facilities/property management roles across multiple sites (corporate setting mandatory)

Strong understanding of hard and soft facilities services

Technical proficiency with CMMS, Building Management Systems, advanced MS Office applications, and data analytics capabilities to deliver customized reporting

Exceptional stakeholder management skills, able to build rapport, communicate persuasively, and negotiate effectively with diverse audiences

Adaptable problem-solver who thrives in dynamic environments, combining meticulous attention to detail with strategic thinking

Passionate about creating workplace environments that foster culture and connection, with a customer-focused, positive attitude that drives results

Strong understanding and application of MS Office - Advanced

**Benefits:**

We offer Annual Performance Bonus Plan, paid and unpaid leave benefits, support for parents, SEEK committed to operating sustainably, certified carbon neutral, purchasing renewable energy, and more

**Join Our Team:**

We are passionate about fostering a culture of inclusion and wellbeing that embraces and values diversity. We welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability, and life stages.