Leading ServiceNow Solutions

7 days ago

Melbourne, Victoria, Australia beBeeInnovation Full time $160,000 - $190,000
ServiceNow Technology Lead Position

This is a highly accomplished Senior ServiceNow Platform Expert role that combines deep platform expertise to oversee and drive delivery excellence. The ideal candidate is a hands-on leader who can combine platform expertise with the best operational practices, innovation, and automation to deliver high-value, scalable solutions across APAC/ANZ.


Key Responsibilities
  • Platform Management: Lead the design, configurations, and management of multi-tenanted and dedicated client-owned ServiceNow platforms, ensuring consistency, scalability, and alignment with industry best practices.
  • Innovation and Automation: Drive innovation and automation initiatives to reduce manual effort, improve operational efficiency, and enhance user experience.
  • Platform Governance: Own platform governance, including change management, release management, and solution documentation, ensuring consistent, scalable, and high-quality maintenance and implementation.
  • Collaboration and Communication: Collaborate with business stakeholders, sales, and pre-sales teams to support proposals, solutioning, demos, and customer workshops, ensuring ServiceNow offerings meet client requirements.
  • Knowledge Sharing and Process Improvement: Establish standard operating procedures (SOPs), best practices, and knowledge sharing across multiple tenants and teams.
  • Performance Monitoring and Optimization: Monitor and optimize platform performance, proactively identifying opportunities for continuous improvement.
  • Team Mentoring and Guidance: Mentor and guide team members, fostering a culture of innovation, collaboration, and operational excellence.

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