Senior Solution Sales Executive

Job description for the Senior Solution Sales Executive - CRM & Industry Workflow at ServiceNow. The Solution Sales Executive will oversee the market success of ServiceNow's Customer & Industry Workflow products, including CIWF multi-workflow solutions. You will engage assigned accounts, be responsible for the creation of new business and pipelines across a substantial portion of the ServiceNow sales cycle, and oversee executive relationship management with assigned accounts while leading and partnering with virtual teams including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

• Oversee worldwide development of assigned accounts, including the development and deployment of territory resources
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for the account or territory
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CIWF product(s) and CIWF multi-workflow solution(s)
• Arrange and conduct initial Executive and CxO discussions and position meetings
• Collaborate with Solution Consulting and extended team to deliver demonstrations showcasing ServiceNow's Customer Industry & Workflows product(s) & solution(s)
• Develop a clear roadmap and build capabilities across clients and ServiceNow teams to promote an outstanding customer experience
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
• Lead opportunities while collaborating closely with Core Sales Teams and other ServiceNow Solution Areas to deliver outcomes-based solutions
• In partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows offering to prospects, customers, partners and at industry events
• Articulate customer success strategies to the field to standardize Platform presentations and value proposition
• Prospect qualification and development of new sales opportunities and ongoing revenue streams with limited support from inside sales
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

• Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
• Understanding of CRM or CX solution-related business processes
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• 7+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline-driven environment
• Willingness to go above and beyond to win in the market against competition
• Ability to communicate complex issues in simple terms via written and oral media to a variety of audiences
• Ability to forge strong business relationships with C-level execs and ServiceNow internal and external ecosystem
• Excellent communication and presentation skills
• Regional travel required up to 30%

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and location. Determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.