Business Solutions Consultant

2 days ago

Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

We are seeking a talented Dynamics CRM Business Analyst to join our team at Infosys Singapore & Australia.

As a Business Analyst, you will be responsible for gathering and analysing business requirements, designing, and implementing CRM solutions, and providing support and training to end users.

The ideal candidate will have a strong understanding of Dynamics CRM, excellent analytical and problem-solving skills, experience/exposure in the BFSI domain, including pricing, and the ability to communicate effectively with stakeholders at all levels.

Key Responsibilities:
  • Collaborate with business stakeholders to gather and document requirements for CRM projects
  • Analyse business processes and recommend CRM solutions to improve efficiency and effectiveness
  • Experience with configuration of Dynamics CRM, along with broader experience/understanding of customisations & design in Dynamics CRM
  • Provide training and support to end users to ensure successful adoption of CRM systems
  • Work closely with developers and IT teams to implement and test CRM solutions
Qualifications:
  • Bachelor's degree in business administration, Information Technology, or related field
  • Minimum of 2-3 years of experience as a Business Analyst, with a focus on Dynamics CRM
  • Strong knowledge of Dynamics CRM functionalities, configurations, and customisation
  • Experience with CRM integration, data migration, and reporting tools
  • Excellent communication, interpersonal, and problem-solving skills

Estimated Salary: SGD $80,000 - $110,000 per annum, depending on experience and qualifications.

At Infosys Consulting, you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

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