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Recovery Pathways Specialist

2 months ago

Sydney, New South Wales, Australia Employers Mutual Full time

About Employers Mutual

Employers Mutual is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey, helping them to recover and return to their roles.

The Opportunity

We are seeking a skilled professional to join our team as a Recovery Pathways Specialist. As part of our diverse team, you will have the opportunity to make a positive impact on someone's life every day, providing high-quality support and intervention to workers and employers who have lodged psychological injury claims.

Your Responsibilities

  • Resolve workplace conflict that has resulted in psychological injury claims by using your mediation and communication skills with relevant stakeholders.
  • Facilitate early access to treatment and other required services to support the worker's timely recovery and return to work.
  • Collaboratively develop and action early intervention plans to achieve key objectives with workers, employers, and treatment providers.
  • Work effectively with Case Managers, Technical and Injury Management Specialists, and Team Leaders to support claims management.
  • Interact with internal and external stakeholders through video conferencing, over the phone, and face-to-face.

About You

  • Experience or qualifications in mediation, facilitated workplace discussions, or conflict resolution.
  • Ability to identify and resolve problems by taking action consistent with information and evidence gathered from different sources.
  • Strong interpersonal and communication skills across a range of mediums.
  • Ability to build productive relationships and meet stakeholder needs.

What We Offer

We stand together as equals, promoting a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and respected. As a valued member of our team, you will have access to:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.