Digital Communication Expert

This role will be a dedicated expert in Unified Communication technologies, working on Microsoft Teams, Direct Routing, and other related platforms. They will use their technical expertise to solve complex problems creatively and effectively.

The successful candidate will work with the Digital Workplace - Unified Communication Lead to architect UC technologies, such as on-premises deployment and migration to MS Teams from different platforms.

They will require guidance of personnel, direct work with customers and vendors, and provision of statistical and performance feedback and coaching.

The ideal candidate will have 8+ years of relevant experience and expertise in Unified Communication technologies.

• Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business, and integrated technologies.
• Strong hands-on experience in complex enterprise Unified Communication platforms.
• Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
• Expert-Level experience in Spectralink DECT-Solution.
• Experience with Creation, modification, and deletion of end devices, DECT servers, and DECT transmitters.
• Experience with Operation of the OVOC server incl. patch management.
• Experience with Luware Contact Center solutions.
• Expert in managing Luware Attendant Console.
• Environmental changes - consolidation, platform upgrades, SBC firmware and security management.
• Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE) and/or direct client manager to strengthen Unisys' position as a strategic partner, managed services provider, and IT Services Provider for the client.
• Superior customer-facing and technical skills, including ability to develop a trusted advisor relationship with Enterprise customers.
• Provide recommendations on the evolution of the infrastructure to meet short, medium, and long-term objectives as it relates to Digital Workplace Collaboration.
• Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
• Optimize the performance of the environment, including reconfiguration, maintenance, and/or upgrades.
• Plan, Develop, Test, Provision, Administer, and manage all related systems related to Digital Workplace Unified Communication and collaboration.
• Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
• Create and maintain all documentation for all architecture, build, integration, transition, and maintain phases of the Digital Workplace Messaging technologies.
• Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
• Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
• Exceptional analytical and problem-solving capabilities.
• Must be able to handle any critical situation or escalation timely and effectively.

• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Writes and administers performance reviews for skill improvement.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction, and resolution.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Strong leadership and organizational skills.