Overnight Shift Manager
3 days ago
At our hotel, we offer a unique work environment where music, art, culture and hospitality blend together.
As Night Auditor, you'll provide exceptional customer service to guests throughout the night, ensuring a seamless experience after hours. You'll handle late check-ins and early departures, respond to guest requests, complete end-of-day reconciliations and reporting, and support the smooth handover to the morning team.
This role combines exceptional customer service with attention to detail to keep operations running smoothly overnight.
Responsibilities- Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
- Perform nightly cash reconciliations, financial reporting, and generate occupancy and revenue reports.
- Manage emails, phone calls, and urgent requests while supporting early-morning event setups.
- Monitor and restock supplies for minibars, breakfast service, and bar fridges as needed.
- Log and communicate maintenance issues, stock levels, and provide clear handover notes for day staff.
- You bring a warm, genuine approach and the professionalism of an exceptional host.
- Previous experience in front office or reception roles is highly regarded.
- Availability to work a rotating roster of overnight shifts from 11:00 PM to 7:00 AM is essential.
- Familiarity with Property Management Systems (PMS) is preferred, or strong general computer skills.
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