Resolution Manager

4 days ago

Melbourne, Victoria, Australia beBeeDispute Full time $120,000 - $160,000

Seeking a seasoned dispute resolution professional to lead a team of Member Resolution Officers in providing fair, timely and effective administration-related complaint resolutions. This leadership role will oversee a high-performing team and ensure continuous improvement through consultation, education and collaboration.

The ideal candidate will have extensive experience in complex complaint management and dispute resolution within a senior leadership position. Solid superannuation industry knowledge and strong stakeholder management skills are essential for this role.

  • Key Responsibilities:
  • Lead and manage the Member Resolution team to meet internal and external performance metrics.
  • Ensure complaint handling aligns with regulatory standards and Fund policies.
  • Collaborate with stakeholders, including executives, to support member service excellence.
  • Drive innovation and process improvement across the function.
  • Develop and implement strategies to enhance member experience and service delivery.

Requirements:

  • Extensive experience in dispute resolution and complex complaint management within a leadership position.
  • Solid experience within the superannuation industry.
  • Excellent technical and decision-making skills.
  • Strong stakeholder management skills, with the ability to engage effectively at all levels.
  • Proven organisational skills with the ability to prioritise and manage multiple tasks.

Benefits:

Our organisation is committed to colleague development, offering ongoing learning, coaching and training opportunities. We also promote a flexible working environment where you can thrive.

As a leader in your field, you will have the opportunity to contribute to cross-Fund initiatives and drive business outcomes. You will be part of a collaborative team that values diversity, respect and inclusiveness.

About Us:

We are a leading provider of superannuation services, dedicated to delivering exceptional member experiences. Our team is passionate about making a positive impact and driving business success.

What's Next:

If you share our commitment to excellence and want to take on a challenging leadership role, apply now.

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