Case Manager

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About Resolution Life

Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.

About Resolution Life

Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.

The Opportunity

As an Income Protection Claims Case Manager, you will play a pivotal role in delivering a compassionate and seamless experience for customers navigating challenging life events. You will take full ownership of a portfolio of claims, managing them end-to-end with professionalism and empathy. This includes interpreting policy terms, analysing medical and financial documentation, and ensuring timely and accurate claim payments - all while maintaining compliance with regulatory standards and internal processes.

Working within a collaborative, self-managed team environment, you will contribute to shared goals by supporting daily workloads and identifying opportunities for sustainable outcomes through engagement with rehabilitation specialists, actuaries, and other stakeholders. Your ability to build rapport, communicate effectively, and apply motivational interviewing techniques will be essential in guiding customers through their recovery and return-to-work journeys.

To succeed in this role, you'll bring a strong customer focus, excellent time management, and a background in complex case management - ideally supported by an Allied Health qualification or experience in Workcover or legal settings. Your advanced MS Office skills, understanding of the risk insurance market, and knowledge of rehabilitation strategies will enable you to deliver high-quality outcomes while showing up positively for your customers, peers, and the broader business.

This role offers a Permanent full-time contract and embraces flexible working arrangements. You'll have the freedom to work remotely, with occasional office attendance required on an ad hoc basis, ensuring a harmonious balance between business needs and personal flexibility.

Your Story

RLA Has Adopted Agile Ways Of Working, Providing a Flexible Environment For Individuals To Make a Significant Contribution To Our Success Through The Application Of Their Skill And Experience. To Thrive In This Environment Ideally a Candidate Has The Following Attributes

• An appropriate Allied Health qualification and/or background in Workcover and/or Legal preferred, but not essential
• Management of complex case management
• Motivational interviewing skills
• Detailed knowledge of rehabilitation process and a minimum of 2 years' experience in applying targeted rehabilitation and return to work strategies
• Negotiation skills
• Understanding of the Risk Insurance market and associated products will be advantageous
• Detailed planning, time management and prioritisation skills
  
  

Why Join Us?

Benefits

At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Discretionary bonus scheme
• Career pathways, including local and global mobility opportunities
• Leading Learning Platforms and support in professional development
• Health and Wellbeing Programs
  
  

Accessibility and Checks

Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at

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• Employment typeFull-time

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