Director of Customer Lifecycles

4 days ago


North Sydney Council, Australia MLC Limited Full time

About MLC Limited

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At MLC Limited, we pride ourselves on a history of protecting Australians for over 135 years. Our mission is to provide flexible, affordable, and innovative insurance products to almost 1 million Australians.

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The Role

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We are seeking a Director of Customer Lifecycles to join our team. This leadership role is dedicated to helping customers engage with and understand their cover and the benefits of being an MLC Limited customer.

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As a key member of our business enablement team, you will be responsible for shaping and executing an engagement strategy that delivers improved NPS, revenue, and retention.

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About You

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To succeed in this role, you will need 10+ years' experience in customer experience or customer engagement roles, preferably within Life Insurance or Financial Services.

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You should have a deep understanding of customer behavior and attitudes to insurance, as well as prior experience leading the strategy and execution of lifecycle engagement programs with proof points of commercial results.

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Benefits and Career Opportunities

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We offer a supportive, inclusive, and flexible team culture, including hybrid working. We also support your growth and development, with careers across our business units and teams.

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In addition, we provide tools, resources, and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.

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We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

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The estimated salary for this role is AU$240,000 per year.



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