Strategic Engagement Director, Customer Lifecycle

2 days ago


North Sydney Council, Australia MLC Limited Full time

We are proud to offer a highly competitive salary of $240,000 per annum for this key leadership role at MLC Limited.

The Senior Manager, Lifecycle Engagement is a critical position that will play a significant role in shaping and executing an engagement strategy to deliver improved NPS, revenue, and retention.

This includes segment-based product and claims education, digital engagement, wellness offers, and communications that meet the evolving needs of our customers. The ideal candidate will have 10+ years' experience in customer experience or customer engagement roles, preferably within Life Insurance or Financial Services.

With a deep understanding of customer behaviour and attitudes to insurance, you will lead the strategy and execution of lifecycle engagement programs, leveraging data insights to drive commercial results. Your ability to interpret data and translate it into actionable strategies will be crucial in building a compelling narrative to present to all levels of the organization.

This role requires strong problem-solving and analytical skills, as well as the ability to build relationships and work collaboratively across function areas to achieve business outcomes. If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Benefits of working with MLC Limited include:

  • A supportive, inclusive, and flexible team culture, including hybrid working arrangements.
  • A comprehensive benefits package, including additional lifestyle leave and access to our Family Life hub.
  • Ongoing career development opportunities, with training and professional development to support your growth and success.


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