Strategic Engagement Director, Customer Lifecycle
2 days ago
We are proud to offer a highly competitive salary of $240,000 per annum for this key leadership role at MLC Limited.
The Senior Manager, Lifecycle Engagement is a critical position that will play a significant role in shaping and executing an engagement strategy to deliver improved NPS, revenue, and retention.
This includes segment-based product and claims education, digital engagement, wellness offers, and communications that meet the evolving needs of our customers. The ideal candidate will have 10+ years' experience in customer experience or customer engagement roles, preferably within Life Insurance or Financial Services.
With a deep understanding of customer behaviour and attitudes to insurance, you will lead the strategy and execution of lifecycle engagement programs, leveraging data insights to drive commercial results. Your ability to interpret data and translate it into actionable strategies will be crucial in building a compelling narrative to present to all levels of the organization.
This role requires strong problem-solving and analytical skills, as well as the ability to build relationships and work collaboratively across function areas to achieve business outcomes. If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Benefits of working with MLC Limited include:
- A supportive, inclusive, and flexible team culture, including hybrid working arrangements.
- A comprehensive benefits package, including additional lifestyle leave and access to our Family Life hub.
- Ongoing career development opportunities, with training and professional development to support your growth and success.
-
Strategic Lifecycle Engagement Director
4 days ago
North Sydney Council, Australia MLC Limited Full time**Career Opportunity at MLC Limited**We are seeking an experienced Strategic Lifecycle Engagement Director to lead our customer engagement strategy and drive business growth.**About the Role**The Senior Manager, Lifecycle Engagement is a key leadership position responsible for shaping and executing a customer-centric engagement strategy. This includes...
-
Director of Customer Lifecycles
5 days ago
North Sydney Council, Australia MLC Limited Full timeAbout MLC Limited">At MLC Limited, we pride ourselves on a history of protecting Australians for over 135 years. Our mission is to provide flexible, affordable, and innovative insurance products to almost 1 million Australians.">The Role">We are seeking a Director of Customer Lifecycles to join our team. This leadership role is dedicated to helping customers...
-
Strategic Customer Engagement Director
2 weeks ago
North Sydney Council, Australia MLC Limited Full timeAbout MLC LimitedAs a leading life insurer in Australia, MLC Limited has been protecting Australians for over 135 years. Our company provides flexible, affordable, and innovative insurance products to nearly 1 million customers.We are driven by a powerful purpose - to provide our customers and their families with a Promise for Life to be there when they need...
-
Strategic Engagement Director
2 weeks ago
North Sydney Council, Australia The Recruitment Company Full timeRole SummaryWe are seeking a Strategic Engagement Director to join our team at The Recruitment Company. As an Internal Communications Manager, you will play a pivotal role in shaping engaging internal communication strategies and cultivating a vibrant workplace culture.
-
Strategic Engagement Lead
2 weeks ago
North Sydney Council, Australia MLC Limited Full timeCompany OverviewAt MLC Limited, we are proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. As a values-driven business, we strive for high performance and growth as we look towards the future.About the RoleThe Senior Manager, Lifecycle...
-
Strategic Client Engagement Director
2 days ago
Sydney, New South Wales, Australia Citi Full timeOverviewCiti's Treasury & Trade Solutions business seeks a highly skilled Strategic Client Engagement Director to lead large-scale, long-term projects. This role is crucial in ensuring the strategic alignment and success of these critical initiatives.Job SummaryWe are seeking an experienced Senior Vice President to join our team as a Strategic Client...
-
North Sydney Council, Australia MLC Limited Full timeThe role of Senior Manager, Lifecycle Engagement is a leadership position at MLC Limited that focuses on enhancing customer engagement and understanding of their insurance coverage.Located in North Sydney or Docklands, this full-time opportunity requires 10+ years of experience in customer experience or customer engagement roles, preferably within the Life...
-
Strategic Engagement Director
2 days ago
Sydney, New South Wales, Australia ServiceNow Full timeAbout the RoleWe are seeking a highly skilled Strategic Engagement Director to join our team at ServiceNow. As a key member of our professional services organization, you will be responsible for overseeing the delivery of our solutions to meet customer needs.
-
Strategic Customer Engagement Director
2 days ago
Sydney, New South Wales, Australia TMGM Full timeUnlock New Growth OpportunitiesWe are seeking a seasoned Customer Lifecycle Marketing Manager to spearhead our customer engagement initiatives and drive business growth. This is an exceptional opportunity for a motivated professional to join our team at TMGM, a leading online trading and investment services provider.
-
Strategic Customer Engagement Lead
1 month ago
North Sydney Council, Australia Amazon Web Services Australia Pty Ltd - D81 Full timeAbout the RoleAmazon Web Services Australia Pty Ltd - D81 is seeking a highly skilled Strategic Customer Engagement Lead to join our team. As a key member of our Public Sector team, you will be responsible for managing the end-to-end deal cycle for strategic, large, complex, or highly competitive deals. Your primary focus will be on earning trust with...
-
Strategic Customer Engagement Manager
4 weeks ago
North Sydney Council, Australia Amazon Web Services Australia Pty Ltd - D81 Full timeAbout the RoleWe are seeking an experienced Strategic Customer Engagement Manager to join our AWS team in Australia. You will be responsible for managing the end-to-end deal cycle for strategic, large, complex, or highly competitive deals.You will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities,...
-
Wagga Wagga City Council, Australia Charles Sturt University Full timeJob Title: Director of Strategic Engagement and ReputationAbout the Role:We are seeking an exceptional senior leader to join Charles Sturt University in the newly created position of Director of Strategic Engagement and Reputation.This role offers an experienced professional the opportunity to make a meaningful impact by advocating for the university and...
-
Strategic Marketing Director
4 days ago
Sydney, New South Wales, Australia Keegan Adams Recruitment Full timeCompany OverviewKeegan Adams Recruitment is a renowned global fintech company, recognized for its cutting-edge cloud-based accounting software. As a leading recruitment agency, we are dedicated to connecting top talent with exciting opportunities.Salary and BenefitsThe successful candidate will be rewarded with a competitive salary of $175,000+ Super ($674...
-
Director of Strategic Government Engagement
2 weeks ago
Sydney, New South Wales, Australia The Returned Services League Of Australia Full timeRSL NSW is a leading support for veterans and their families in New South Wales.We are seeking a Director of Strategic Government Engagement to join our team and enhance our advocacy and communications strategies.This is a unique opportunity to make a real difference in the lives of veterans and their families.The successful candidate will have 5+ years of...
-
Customer Lifecycle Strategist
1 month ago
Sydney, New South Wales, Australia Singtel Full timeCustomer Lifecycle Manager RoleWe are seeking a skilled Customer Lifecycle Manager to join our team at Singtel. As a key member of our customer success team, you will be responsible for developing and driving initiatives that leverage insights to identify and capitalize on opportunities within our prospect and customer base.Your Key ResponsibilitiesDesign...
-
Strategic Engagement Director
1 day ago
Sydney, New South Wales, Australia SBS Full timeAt SBS, we embrace difference and welcome applications from people of all backgrounds.We acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and workplace through their enduring connection to land, sea, sky, and community.About UsSBS is one of the world's most unique and innovative media organisations,...
-
Strategic Sales Director
4 weeks ago
North Sydney Council, Australia SAP Fioneer Full timeSales Leadership Opportunity at SAP FioneerThe role of Strategic Sales Director is critical in driving the success of SAP Fioneer's ANZ business. You will be responsible for developing and executing sales strategies to achieve revenue growth targets and expanding SAP Fioneer's footprint in the region.Main Responsibilities:Lead a high-performing sales team to...
-
Strategic Communications Director
1 month ago
North Sydney Council, Australia Nine Entertainment Full timeJob Title: Strategic Communications DirectorJob Summary:We are seeking a highly skilled and experienced Strategic Communications Director to join our team at Nine Entertainment. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive communications and public affairs strategy that aligns with our...
-
Sydney, New South Wales, Australia WSP Full timeUnlock Your Potential in a Dynamic RoleWe are seeking a highly skilled Senior Director of Strategic Engagement and Communications to join our team at WSP. This exciting opportunity will enable you to leverage your expertise in communications and engagement to drive business growth and deliver exceptional results.About the RoleThe Senior Director, Strategic...
-
Customer Lifecycle Manager
4 months ago
Sydney, Australia Singtel Full timeWhy Optus? We are a business fuelled by optimism, unwavering customer focus and a team of amazing people. And that’s where we come in…. “ the amazing people ” part! We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger...