IT Support Professional

3 days ago

Campbell, Australia APS Full time

Company Overview:

The Royal Commission into Defence and Veteran Suicide Implementation Taskforce is a dynamic environment where you can apply your skills and expertise to make a meaningful contribution.

About the Role:

This exciting opportunity is part of the Information Compliance Directorate, responsible for managing Taskforce information through people, processes, and technology to ensure confidentiality, integrity, availability, quality, and security of our information and data assets throughout their lifecycle.

Job Description:

You will work in a team to achieve work unit outcomes, exercising initiative and judgement in the application of work practices and procedures. High-level writing skills are required, whilst being capable of drafting documents with minimal change required.

Key Responsibilities:

  • Obtain or formulate business rules and requirements from Taskforce members and convert them into process artefacts.
  • Coordinate work-flows in and across the Taskforce effectively.
  • Apply knowledge of business modelling concepts, tools, and techniques, such as Microsoft CRM Dynamics, Visio, PowerBi, and BMS.
  • Experience with electronic management systems, sentencing, and records management processes.
  • Engage stakeholders to provide clear communication and understanding of process mapping.
  • Identify opportunities to measure business performance using datasets.
  • Be adaptable to shifting work priorities in the Taskforce environment.
  • Manage key stakeholder relationships actively.
  • Contribute towards ongoing self-improvement and professional development of the work area.

About the Team:

The Information Compliance Directorate undertakes planning to ensure the Royal Commission into Defence and Veteran Suicide Implementation Taskforce remains fit for purpose and Defence has options beyond the delivery of the Royal Commission final report.

Benefits:

This role offers a competitive salary range of $91,702 - $104,753 plus up to 15.4% Superannuation, and is located in Campbell Park - ACT.

Requirements:

  • Critical thinking and analysis skills.
  • Stakeholder engagement skills.
  • Persuasive oral skills to communicate effectively with a wide range of people.
  • Tailor communication style and language according to the audience's level of knowledge, skill, and experience.
  • High-level IT fault rectification skills, business mapping, reporting, and interpretation of business processes.
  • Knowledge of compliance with legislative frameworks, government decision-making, and Defence's mission and policy requirements.

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