Customer Loyalty Advocate

6 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $200,000

Our Vision

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We are a customer-centric organisation that prioritises the needs and satisfaction of our customers above all else. This mindset fosters innovation and creates strong, lasting relationships with our customers as we strive to be the best in Australia and New Zealand.

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As part of our Personal Everyday Banking (PEB) team, we're doubling down on customer obsession. As a Senior Consultant Loyalty, you'll go above and beyond to:

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  • Drive growth in customers, deposits & Bank of Choice by delivering a market-leading loyalty proposition">
  • Deliver on the strategic roadmap and evolution of our Personal Everyday Banking loyalty offers and rewards program, NAB Goodies">
  • Support the planning, testing, design and execution of the loyalty proposition to reward and recognise priority customer segments, including managing and engaging key stakeholders to align and deliver on success">
  • Develop pricing, commercial modelling, customer value and differentiating features and rewards">
  • Ensure the proposition meets clear outcomes aligned with customer need, commercial sustainability and technical feasibility">
  • Lead engagement with partners and stakeholders across the enterprise to align on shared success">
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We're looking for the best and brightest to deliver the best for our customers. You'll need:

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  • Demonstrated experience working in a similar Senior Consultant Loyalty Program coupled with experience in driving ideas & innovation, customer strategy and execution">
  • Financial modelling experience coupled with proven analytical and evidence-based decision-making skills">
  • Demonstrated experience in Agile Ways of Working">
  • Experience with effectively engaging and influencing a wide array of senior stakeholders, a high degree of business acumen, can stress test plans and strategies">
  • A high degree of business acumen, can stress test plans and strategies, encourages cooperation across functions to enhance quality of decision making">
  • Preferred experience in Financial Services or P&L management">
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