Archive Customer Service Officer

1 month ago

Newcastle, New South Wales, Australia City of Newcastle Full time

pbAbout the Role/b/ppWe are seeking an experienced Archive Customer Service Officer - First Nations to join our Exhibitions and Cultural Collections team. As the first point of contact for researchers and visitors, you will deliver exceptional service experience and provide professional advice across our cultural archives./ppbKey Responsibilities/b/pulliProvide exceptional service experience as the first point of contact for researchers and visitors./liliDeliver quality interactions and professional advice across MALL's cultural archives./liliEnsure public availability of the collection via a program of in-person access and community research services./liliUndertake Local Studies branch responsibilities, including managing meeting/event or program bookings, cash collection and reconciliations, reshelving items and tidying displays./li/ulpbWhy Work with Us/b/ppAt City of Newcastle, we value our employees and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance./ppWe are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city. We are proud to deliver services valued by our community./ppWe champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected./ppbRequirements/b/ppApplicants for this role must satisfy the Aboriginality criteria. Aboriginality is defined by descent through parentage, identification as being Aboriginal and being accepted in the community as such. You will need to provide information on how you satisfy the Aboriginality criteria./ppbWhat We Offer/b/ppWe offer a range of benefits, including 4 weeks of annual leave, 3 weeks of personal leave (pro-rata), plus 2 additional paid public holidays, 17.5% annual leave loading yearly payment, paid parental leave for primary carers, industry leading employment conditions, corporate fitness program, access to a range of exclusive CN employee benefits programs, annual performance development plans and ongoing training and development opportunities, leading the CN Way leadership program, inclusion, diversity & equity employee networks and initiatives, access to health & wellbeing programs, NAIDOC leave entitlements, and an engaged Aboriginal employee network./p

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