Sales and Customer Service Representative

3 weeks ago


Adelaide, South Australia Detmold Group Full time

About the Opportunity

Cup & Carry, a leading manufacturer of specialized paper and board packaging products, is seeking an experienced Sales Coordinator to join their team. As a Sales Coordinator, you will play a crucial role in driving growth from existing customer bases through high levels of engagement and exceptional service.

Key Responsibilities:

  • Manage and support existing customer relationships via phone and email.
  • Pitch and present creative solutions to grow sales to existing customers and encourage repeat purchasing and range extensions.
  • Contact existing customers as new products or service offerings are introduced.
  • Answer enquiries, provide quotations, and process orders.
  • Support online customers to self-service or qualify them to be directed to the sales team.
  • Manage the Sample room and arrange dispatch of samples as required.
  • Provide backup to Business Development Managers as needed.

Requirements:

  • Proven success in a similar role servicing a broad range of customers across industries such as food and beverage, retail, small business, or corporate events.
  • The ability to present solutions to customers, making it easy for them.
  • A genuine commitment to providing a great customer experience.
  • Highly developed communication skills.
  • Strong attention to detail and the ability to organize and prioritize.
  • An energetic, fun, and engaging approach.
  • A drive for getting results and enjoyment from being part of a team.
  • Tech savvy with the ability to learn new systems quickly (Salesforce and Shopify).

What We Offer:

  • A commitment to ongoing professional development through training and being part of a great team and high-performing business.
  • A commitment to corporate social responsibility – we support local communities and charities and are committed to sustainable and ethical sourcing.
  • A health and wellbeing program to support you in being at your best.
  • Access to an active social club.

Be a part of the next stage of our growth and contribute to our ongoing success.



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