Sales and Customer Service Representative
3 weeks ago
About the Opportunity
Cup & Carry, a leading manufacturer of specialized paper and board packaging products, is seeking an experienced Sales Coordinator to join their team. As a Sales Coordinator, you will play a crucial role in driving growth from existing customer bases through high levels of engagement and exceptional service.
Key Responsibilities:
- Manage and support existing customer relationships via phone and email.
- Pitch and present creative solutions to grow sales to existing customers and encourage repeat purchasing and range extensions.
- Contact existing customers as new products or service offerings are introduced.
- Answer enquiries, provide quotations, and process orders.
- Support online customers to self-service or qualify them to be directed to the sales team.
- Manage the Sample room and arrange dispatch of samples as required.
- Provide backup to Business Development Managers as needed.
Requirements:
- Proven success in a similar role servicing a broad range of customers across industries such as food and beverage, retail, small business, or corporate events.
- The ability to present solutions to customers, making it easy for them.
- A genuine commitment to providing a great customer experience.
- Highly developed communication skills.
- Strong attention to detail and the ability to organize and prioritize.
- An energetic, fun, and engaging approach.
- A drive for getting results and enjoyment from being part of a team.
- Tech savvy with the ability to learn new systems quickly (Salesforce and Shopify).
What We Offer:
- A commitment to ongoing professional development through training and being part of a great team and high-performing business.
- A commitment to corporate social responsibility – we support local communities and charities and are committed to sustainable and ethical sourcing.
- A health and wellbeing program to support you in being at your best.
- Access to an active social club.
Be a part of the next stage of our growth and contribute to our ongoing success.
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