Sydney Airport Operations Lead

5 days ago

Sydney, New South Wales, Australia beBeeAirport Full time $90,000 - $120,000

Airport Services Duty Supervisor

Our team at Sydney Airport is seeking an exceptional individual to join us as a Airport Services Duty Supervisor.

Job Purpose

As an Airport Services Duty Supervisor, you will be responsible for ensuring the smooth operation of our airport's services. This includes supervising and controlling flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding. Your key objective will be to achieve optimum customer satisfaction and on-time departure of flights.

Key Responsibilities

  • Supervise and control flight-handling activities.
  • Ensure a high service standard.
  • Act as a station coordinator in liaison with GHA and QR Department.
  • Work closely with all airport departments to ensure on-time performance targets are met.
  • Facilitate ramp handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure.
  • Utilize maximum resources by planning efficient duty allocation for Customer Service Agents.
  • Review aircraft allocations according to movement signals / late arrivals / loads etc.
  • Provide support to Airport Services Duty Officer in case of flight disruptions, misconnections, and denied boarding.

Required Skills and Qualifications

We are looking for candidates with a strong background in airport operations, excellent communication skills, and experience in supervisory roles. Key qualifications include:

  • Bachelor's Degree or equivalent.
  • Fluent in English both written and spoken.
  • Advanced customer relations training such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance.
  • High computer literacy.
  • 5 years of job-related experience required.

Benefits

By joining our team, you will have the opportunity to work in a fast-paced and dynamic environment. You will also have access to a range of benefits, including:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Chance to work with a global team.

About Us

We are a leading airline operating in over 12 different businesses. Our mission is to provide exceptional customer service and ensure the highest level of safety and security in our operations.

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