Sydney Airport Operations Manager

About Jetstar

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

• Exciting opportunity for a key member of the Sydney Airport leadership team
• 18-month fixed-term contract position
• Located at Sydney Airport

The Opportunity

Jetstar's Airport Services team play a pivotal role in supporting the operational excellence of our passionate, frontline airport team. As the Sydney Airport Operations Manager you will lead an operational team, and will ensure all operations disruptions are considered and mitigated through appropriate deployment and engagement of our team.

• The core responsibilities of this role will be:
• Managing Domestic and International Airport Operations to drive enhanced operational efficiency and effectiveness; balancing the needs of all stakeholders.
• Planning, developing and implementing projects related to aircraft operations to deliver significant operational and strategic improvement initiatives
• Identifying and implementing decisions regarding operational improvements and risk management
• Managing the flow of all critical information within the Airport to ensure all relevant stakeholders are informed to make the best possible decisions
• Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables
• Oversight of Suppliers operations delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
• Building strong, professional relationships with our Internal and External stakeholders ensuring we delivery a Safe, compliant, on time operation.
• Continuously developing and the ongoing performance management of all relevant team members
• Fostering an enhanced awareness with all team members for OH&S, aviation safety and security policies

This role will negotiate and influence operational stakeholder groups, whilst coaching and developing operational teams to achieve business outcomes and link decision-making to business objectives. Key areas of focus include Supplier management, Turnaround Performance, Compliance, delay handling and customer service failure recovery planning. You will also need to manage the flow of critical and relevant information, ensuring that it is communicated both internally and externally in an effective and timely manner.

To be considered, key skills will include:

• Strong experience leading an operational team and delivering outcomes within an Airport operation
• Exposure to front-line team management
• Developed customer, commercial, and financial acumen
• Demonstrated ability to think strategically and plan commercial programs of work
• Experience in implementing and driving operational efficiencies
• Strong consultation skills and able to interact with all levels of an organisation
• Demonstrated experience managing team performance
• Minimum 5 years experience in an Airport Operations / Operations Management environment
• Tertiary qualified with a bachelor's degree in a relatable discipline (preferred)
• A natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You'll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.

Applications close: Sunday 1st June, 2025