Sydney Airport Operations Manager

2 days ago

Sydney, New South Wales, Australia Jetstar Airways Full time

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About Jetstar

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia, and the Pacific. The Jetstar Group also includes Jetstar Asia and Jetstar Japan, making it one of the largest low-cost airline groups in Asia Pacific by revenue. We operate a fleet of over 115 aircraft, including Airbus A320 family and Boeing 787-8s, enabling more people to travel to more places, more often.

Job Description
  • Exciting opportunity as a key member of the Sydney Airport leadership team
  • 18-month fixed-term contract based at Sydney Airport
The Opportunity

As the Sydney Airport Operations Manager, you will lead the airport operations team, ensuring all disruptions are managed effectively through deployment and engagement of staff. Your core responsibilities include:

  • Managing Domestic and International Airport Operations to improve efficiency and stakeholder satisfaction
  • Planning and implementing projects for operational and strategic improvements
  • Making decisions on operational improvements and risk management
  • Ensuring effective communication of critical information to stakeholders
  • Achieving KPIs related to safety, on-time performance, customer satisfaction, and financial targets
  • Overseeing supplier operations and acting as a secondary escalation point for problem resolution
  • Building strong relationships with internal and external stakeholders
  • Developing and managing team performance
  • Promoting awareness of OH&S, aviation safety, and security policies

This role involves negotiating with stakeholder groups, coaching teams, and managing key areas such as supplier management, turnaround performance, compliance, delay handling, and customer service recovery. Effective communication of relevant information internally and externally is essential.

Key Skills and Experience
  • Leadership experience in airport operations
  • Front-line team management exposure
  • Customer, commercial, and financial acumen
  • Strategic thinking and planning skills
  • Experience in operational efficiencies
  • Strong consultation and communication skills
  • Team performance management experience
  • Minimum 5 years in airport operations or related environment
  • Bachelor's degree in a relevant discipline (preferred)
  • Ability to handle difficult messages, conflicts, and enforce policies fairly
Our Culture

Jetstar fosters a culture of adventure, innovation, and delivery. We support diversity and aim to create an inclusive environment where employees feel valued and respected. Our teams are encouraged to challenge, explore, and connect people through their work.

Our Benefits

Employees enjoy heavily discounted travel fares worldwide, including airfares, accommodation, car hire, and travel insurance across Jetstar, Qantas, and partner airlines.

Inclusion and Diversity

Jetstar is an equal opportunity employer. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples. Please inform us of any accessibility or support needs during application.

Applications close: Sunday, 1st June 2025

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