
Drive Business Growth as a Customer Success Specialist
5 hours ago
- Develop and execute customized customer success plans to drive adoption, retention, and satisfaction.
- Collaborate closely with digital, ecommerce, and brand teams to implement digital shelf programs and drive transformation.
- Run strategic business reviews with senior stakeholders to demonstrate value, progress, and opportunities.
- Guide clients through change management processes and position yourself as a trusted advisor.
- Capture feedback, surface enhancement requests, and collaborate with product, sales, and customer success teams.
- Support team knowledge-sharing and mentor younger team members when needed.
- 3+ years' experience in a CSM, Technical Account Manager, or similar post-sales role in a SaaS environment.
- A track record of managing enterprise clients and navigating complex stakeholder environments.
- Experience in (or working closely with) the FMCG, liquor, media, or brand/ecommerce side of business.
- Strong communication and negotiation skills.
- Ability to manage expectations, deliver on commitments, and adapt to change.
- Experience with media platforms is a plus.
- Team player who's happy to collaborate with peers in Customer Success, Sales, and Tech.
This opportunity offers a chance for a motivated and experienced Customer Success Specialist to take their career to the next level.
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