Guest Experience Ambassador

3 days ago

Townsville, Queensland, Australia beBeeCustomer Full time $3,231 - $45,024

Job Overview:

We are seeking a dedicated Guest Services Representative to deliver exceptional customer experiences and create lasting impressions for our guests.

  • Key Responsibilities:
  • Provide a warm and welcoming reception to guests, ensuring smooth check-ins and addressing immediate needs or inquiries.
  • Maintain clear and professional communication with guests, colleagues, and stakeholders across various channels.
  • Process guest reservations, updates, and special requests accurately and efficiently using property management systems.
  • Serve as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations.
  • Requirements:
  • Demonstrated background in delivering high-quality service within a hotel or hospitality environment.
  • Excellent ability to articulate information clearly and effectively across various mediums.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.

Additional Benefits:

Our organization values its people as the heart of success. We offer a comprehensive package designed to support your career growth, wellbeing, and work-life balance, including opportunities for advancement, exclusive benefits, and global perks.

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